Keywords: Agression, abused, threatened, diffusing anger, work-related stress, disagreement, antagonism,

Defusing aggression

Philip Hammond | Feature | HSW
03.01.2007

If you still think work-related violence involves staff being hit by colleagues, customers or members of the public, then it's time to think again. The majority of the 655,000 reported violent incidents at work in 2004-2005 did not involve physical contact. Most of the victims were abused or thre ...

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