FAQs

Need help?

If you need help using HealthandSafetyProfessional.co.uk, please use the Frequently Asked Questions below.

User types

What does a registered user mean?

The term registered refers to a user providing their details and creating a password to access the site.
Registered users can access free content on the HSP site.
You must be a registered user to comment on articles, contribute in the discussion forum, or submit a tender.
Registered users do not appear in the member directory.

What does a free trial user mean?

Users have the opportunity to take out a free trial on HSP.
The trial lasts for a month, and entitles the user to free access to all the content on the site, along with a copy of HSW magazine.
When the month's trial comes to an end, the user can subscribe, or revert back to a registered user (see above for definition).

What does a customer mean?

A customer is a subscriber of HSW magazine.
A customer has complete access to everything on the site, and receives a copy of HSW magazine every month.
Customers can appear in the member directory if they wish, comment on articles and contribute to the discussion forum.

Logging in to HSP

I am an existing customer. How do I get my login details?

If you are an existing customer of HSW magazine you should have been sent a username and password. However, if you have not received them, please send an email to customer.services@lexisnexis.co.uk with your subscription number.

How long will it take to get my login details?

You should receive login details within three working days.

What am I entitled to?

Please see the User types section above.

What is my username?

Your username should be the email address provided.

What if my email address changes?

Simply email customer.services@lexisnexis.co.uk with your subscription number and new email address.

I need to validate my email address to get access to the site. What do I have to do?

You should receive an email to authenticate your address. Enter this code into the Login Area and you will be able to log in.

I cannot sign in with the login details sent to me, or I get a blank page after attempting to sign in. What do I do?

There may be cached files causing this problem. Initially delete your temporary internet files (not cookies) and then try again. If the problem remains, ask your IT department to exclude the address "*.healthandsafetyprofessional*" from any caching systems. Normally you can create exclusion rules for this. Should you require further guidance on this please contact our Technical Helpdesk on 01483 257 705.

As with all LexisNexis web applications, we recommend that you do not cache content from the website due to the dynamic nature of the application. The website content is likely to change daily, and not caching from the website will ensure that you are always looking at the latest information and avoid technical problems using the website.

I have forgotten my password - how do I get a new one?

Click on the Forgotten your password? link in the login area.

How do I change my password?

Once logged in, click on the Change your password link in the login area.

Are there any rules my password has to meet?

Your password should be between 6 and 14 characters.

Can I share my login details with other people?

No. However, we would be delighted to set up your colleagues with a free trial for them to access at the website.

Subscribing to HSP

How do I become a subscriber?

A subscriber to HSW magazine automatically becomes a subscriber to Health and Safety Professional. To subscribe online, click on the Subscribe now button. You can pay by invoice or credit card.

What information do I need to provide?

You will need to provide your email address and choose a password to access the site, as well as a username for commenting on the site.
In addition, you will need to provide your first name, last name, job title, company name, full address and telephone number.

Do I need to have a subscription to HSW?

By subscribing to HSW magazine, you automatically become a subscriber of Health and Safety Professional. The two products are treated as one subscription.

What are my payment options?

You can pay by invoice or credit card, the choice is yours.

How long does my access to Health and Safety Professional last?

A subscription lasts for 12 months.

Can I buy access to Health and Safety Professional only?

No. By subscribing to HSW magazine, you automatically become a subscriber of Health and Safety Professional. The two products are treated as one subscription.

Free trials

How do I take out a free trial?

Simply click on the free trial link on any page of the site.

As a free trial user what information can I see?

A free trial user is entitled to full access to the site for the duration of one month. This includes all news, features, prosecutions and claims, legislation, member directory, consultant directory, comments and the discussion forum. You will also receive a copy of HSW magazine in the post.

How long does my free trial last?

A free trial to HSW magazine and Health and Safety Professional lasts for one month.

I have already had a free trial, can I have another one?

You can only take out one trial. At the end of your trial you can subscribe for continued full access. If you don't, your username and password will still be in use, however, you will revert back to limited access of Health and Safety Professional and will no longer receive copies of HSW magazine.

Registered users

How do I become a registered user?

Simply click on the Register link at the top of the page.

What can I do on Health and Safety Professional as a registered user?

A registered user has access to all news, prosecutions and claims and legislation. Registered users can use the Submit a tender function, browse the consultant directory, comment on articles and contribute in the discussion forums.

Member directory

How do I get included in the member directory?

The member directory is a place where users can browse the details of other users of Health and Safety Professional. Only subscribers can be included in the member directory. To be included, click on Edit your profile in the Login Area and tick the box next to: Please display my details in the member directory.

How do I update my entry in the member directory?

Click on Edit your profile in the Login Area. This is the Change Details page, where you can update any of your details you wish to be shown in the Member directory. Simply check/uncheck the boxes next to the relevant information. Information includes: profile picture, professional memberships, industries, areas of specialisation and regions.

I have an entry in the member directory but don't want one. Will you take it off?

You can do this yourself. Click on Edit your profile in the Login Area, and uncheck the box that says: 'Please display my details in the member directory'.

I want to contact someone in the member directory, but their email address isn't listed there. What do I do?

Send an email to healthandsafetyprofessional@lexisnexis.co.uk and we will be happy to contact the member on your behalf.

I have a good idea for an article or case study. Who can I talk to?

We always welcome ideas from users. Email your idea and details to healthandsafetyprofessional@lexisnexis.co.uk

Your profile

How do I update my profile?

I have updated my profile by filling in the 'about me' field but I cannot see this information on the site. Where does it appear?

Your 'about me' details appear in the Member directory. This directory can be accessed under Community on the left-hand side. Search for your name, or click on the first letter of your surname.

I have updated my profile by filling in the 'my interests' field but I cannot see this information on the site. Where does it appear?

'My interests' details appear in the Member directory. This directory can be accessed under Community on the left-hand side. Search for your name, or click on the first letter of your surname.

Submit a tender

What is Submit a tender about?

Submit a tender is designed to save you time and effort. You can use this service to email health and safety consultancy providers across the UK with details of your requirements. Just fill out your details once and we will do the rest. The consultants will come back directly to you with their quotes. Please provide as much information as possible in order to get the best response. Give details on the scope of work and time frame you expect.

I have submitted a tender but no one has responded. What can I do?

If no consultant has responded, we don't have a consultant in our directory to match your requirements. However, as new consultants join our directory, one may match your requirements. We will keep your details on file for three months after receipt and a consultant will contact you should a match become available.

Consultant directory

How do I appear in the consultant directory?

To add a free profile, click on Edit your profile, fill in your details and check the box which says Please show my details in the consultant directory. If you would like to add an enhanced profile, please call Alain De Maurier on +44 (0)20 8212 1925.

How do I add my email address and website address to my consultant directory listing?

You can only do this by taking out an enhanced profile, Call Alain De Maurier on +44 (0)20 8212 1925.

Are there different levels of consultant directory membership?

There are. There is a free profile, which allows you to include your consultancy name, telephone number and email address. There are also two types of enhanced profile:

OPTION B
For just £150 per annum, your entry will include:

Name of your consultancy
Full address
Telephone number
Company logo
100 words of text
A click-thru email address
Areas of specialisation
Industries you cover
Professional qualifications
Regions you cover

OPTION A
For just £250 per annum, your entry will include:

Name of consultancy
Full address
Telephone number
Company logo with click-thru to website
250 words of text
A click-thru email address
Areas of specialisation
Industries you cover
Professional qualifications
Regions you cover

To take an enhanced listing, please call Alain de Maurier on 020 8212 1925 or
email: alain.demaurier@lexisnexis.co.uk.

IIRSM members

I am a IIRSM member - how do I get my login details?

IIRSM members are entitled to full access of Health and Safety Professional. If you have not received your email address, please send an email with your membership number to: healthandsafetyprofessional@lexisnexis.co.uk
You will receive your login details within three working days.

Lapsed IIRSM members

I'm no longer an IIRSM member but want to have access to HSP. What do I do?

You will need to take out a subscription, which will give you access to Health and Safety Professional and you will receive a monthly copy of HSW magazine. You can subscribe by clicking on Subscribe now under the Login Area on any page of the site.

Discussion forums

How do I start a new thread?

You need to be logged in to contribute to the discussion forums.
Click on Discussion forums on the left-hand side of any page. You can browse through existing discussions, or start a new thread. To do so, click on Recently Added Discussions and click on the start a new thread link. Simply enter a title and your comment, and click submit comments. You comments will appear immediately under Recently Added Discussions. Occasionally we will filter these threads into the relevant section - Health or Safety for ease of use.

How do I post a reply to another posting?

You need to be logged in to post a reply. Click on the post you wish to reply to, and click on post a reply. Add a title and your comments, and click submit comments.

How do I edit my post once I have posted it?

You can't edit your post once you have posted it.

What can I do if I see an offensive posting?

Click on the report this thread as unsuitable link.

Can I add images to my post?

No, images cannot be added to posts.

Commenting on articles

How do I comment on an article?

You must be logged in to comment on articles.
Click through to the article you wish to comment on. In the latest comments box, click on Add a comment. Enter a title and your comments, and click submit comments.

Q&As

How do I ask a question in Q&As?

Click on Q&As on the left-hand side of any page, and then click on Add your question.

How do I answer a question in Q&As?

Click on the question you wish to respond to, and click on Post a reply.

I disagree with an answer in Q&As. What should I do?

Click on report this answer as unsuitable and in the email, explain why. We will then review the answer and take it off the site if it deemed to be incorrect.

Links

Can I link to your website?

Yes you can. Please email us at healthandsafetyprofessional@lexisnexis.co.uk to let us know you have done so.

I've written an article in HSW magazine, which appears on Health and Safety Professional. Can I link to the article without it being behind the subscription barrier?

No. However, if you have written an article, we would be happy to provide you with a pdf. Please email healthandsafetyprofessional@lexisnexis.co.uk. We do ask that if we provide you with a pdf, you should include a link to our home page.

I am interested in a certain area but HSP doesn't have a section on it. Why?

What makes HSP so unique is that the content will evolve as new areas of health and safety come to the top of the agenda. If there is a section you strongly feel we should include, please email healthandsafetyprofessional@lexisnexis.co.uk

I want to advertise on HealthandSafetyProfessional.co.uk
What do I do?

Click on Advertise at the top of the page, or contact Alain de Maurier on +44 (0)20 8212 1925.

I have a press release that I would like you to publish on the site. What do I do?

It depends what type of press release it is.
Products and services should be sent to alain.demaurier@lexisnexis.co.uk
News stories should be sent to healthandsafetyprofessional@lexisnexis.co.uk

Still having trouble? Email your query to our helpdesk: healthandsafetyprofessional@lexisnexis.co.uk