Keywords: Call centre workers, headsets, verbal abuse, anxiety, acoustic shock, Noise at Work Directive,

Hazards of call centre headsets

Jocelyn Dorrell | Feature | HSW
01.11.2006

Last December, the European Agency for Safety and Health at Work's (OSHA's) Risk Observatory published the best guesses of its panel of 60 health and safety experts in Europe and the US on the emerging risks to EU workers' health and safety.

Topping their predictions of what would keep heal ...

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